Amanda Custodio, Office Coordinator, Western Oil
Western Oil, an environmental service company headquartered in Lincoln, RI, specializes in the identification, transportation, and environmentally safe disposal of a broad range of wastes in all six New England states. In this line of work, strict adherence to state regulations is essential. For that reason, Western Oil has trusted Terralink Systems Inc. software since 2001. The powerful and easy to use TDXAnywhere web application guides users through the entire waste regulation process - from generation to disposal.
Amanda Custodio, Office Coordinator at Western Oil, took a few moments to share her thoughts on TDXAnywhere and explain how it helps her keep organized when reporting to state regulatory agencies.
Why did you choose Terralink software?
When I started at Western Oil about a year and half ago, the software was already in place. We use it as a data entry reporting tool to ensure the requirements of state regulatory agencies are all met. Since we operate concurrently in all six New England States, it's important to keep track of each states' individual paperwork needs to avoid any possible fines or delays.
What has been your experience with Terralink's customer support team?
Terralink's support team is amazing. They've always resolved all of my issues in a timely manner and are helpful when I have questions. They are polite, efficient and really take the time to get to know you!
Would you recommend Terralink to other companies?
Yes, Terralink is a phenomenal company. They are always willing to go the extra mile for us and that truly speaks to their professionalism.
Steven Terwiske, Operations Manager, Innovative Waste Solutions
In mid-2009, Innovative Waste Solutions, a waste broker in Southern California, was searching for a way to expand business offerings by helping their customers efficiently and reliably track waste. Already helping customers and facilities meet compliance standards by managing waste streams in the most cost effective and environmentally responsible manner, Innovative Waste Solutions received a recommendation to look into using waste management software from Terralink Systems to easily track waste shipments and quickly generate accurate reports.
Steven Terwiske, Operations Manager at Innovative Waste Solutions, immediately saw a benefit in using Terralink's TDX software. Not only would the management capabilities add value to Innovative Waste Solutions' services by efficiently compiling waste stream data for customers, but the mobility of the TDXAnywhere product would allow Steven to work from a variety of locations, including a home laptop - a significant benefit for a professional working out of the office only a few days each week.
For what operations do you use the Terralink TDXAnywhere software?
TDXAnywhere helps us generate state-specific manifests and reports for our customers, as well as waste profiles and LDRs (Land Disposal Restrictions).
I've been using the product for about six months now, almost every day.
Why did you choose TDXAnywhere?
The absence of a local software installation requirement is a huge benefit for me, and it allows me to update information using just a web browser from any computer.
Additionally, the ease-of-use with TDXAnywhere is a great asset. I can access the databases from anywhere and always locate relevant information quickly and easily.
What has been your experience with Terralink's Customer Support team?
Terralink works hard to ensure that the customer is getting the most out of the product, and I really like that. The Customer Support team has been great to work with; they're very responsive and quick to help.
What are your future plans for work with Terralink and TDX?
Currently, Terralink is a small portion of our business, and I hope to expand the use of TDX to add value for our customers as our business grows. As regulations change and compliance continues to be of utmost importance in the waste management industry, it's vital to have a reliable tracking system in place to monitor waste shipments and generate reliable reports and manifests.